Order Processing
- Orders are processed within 1–3 business days after payment is successfully received.
- Orders are processed Monday through Friday, excluding weekends and holidays.
- During peak shopping seasons or promotional events, processing times may be slightly longer.
Shipping Times
Estimated delivery times begin after your order has been processed.
| Region | Estimated Delivery Time |
|---|---|
| United States | 7–15 Business Days |
| Canada | 7–18 Business Days |
| United Kingdom | 7–15 Business Days |
| Australia & New Zealand | 8–18 Business Days |
| Europe | 7–18 Business Days |
| Rest of the World | 10–20 Business Days |
Please note that these are estimated delivery times and are not guaranteed. Shipping may occasionally take longer due to customs inspections, weather conditions, carrier delays, or other circumstances beyond our control.
Shipping Costs
Shipping charges, if applicable, are calculated and displayed during checkout before your order is finalized. We may also offer free shipping promotions on eligible products or orders.
Order Tracking
Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number and tracking information. Please allow 24–72 hours for tracking updates to appear after your package has been dispatched.
Multiple Shipments
If your order contains multiple items, they may be shipped separately from different fulfillment centers. This helps us deliver your products as efficiently as possible. You may receive multiple tracking numbers, and items may arrive on different days.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your purchase. Metralume is not responsible for delays or additional shipping costs caused by incorrect or incomplete shipping information provided during checkout.
If you notice an error after placing your order, please contact us immediately. We'll do our best to update your order before it is processed.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.
Lost, Delayed, or Stolen Packages
While we work with reliable shipping partners, delays can occasionally occur.
If your package appears delayed or has not arrived within the estimated delivery timeframe, please contact our support team so we can investigate with the carrier.
Metralume is not responsible for packages marked as delivered by the shipping carrier but reported as missing. However, we'll gladly assist you in working with the carrier to help resolve the issue.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery. Include your order number along with clear photos of the damaged item and packaging so we can assist you with a replacement or refund.
Contact Us
If you have any questions about your shipment or need assistance with your order, please contact our customer support team through our Contact Us page. We're here to help and aim to respond within 24–48 business hours.
Thank you for choosing Metralume. We appreciate your trust and look forward to serving you!