How long does shipping take?

Orders are typically processed within 1–3 business days. Once shipped, delivery usually takes 7–15 business days, depending on your location. Shipping times may vary during holidays or periods of high demand.

Do you ship internationally?

Yes! We proudly ship to customers in many countries around the world. Shipping availability and delivery times may vary based on your location.

How can I track my order?

Once your order has been shipped, you'll receive a confirmation email with a tracking number. You can use this tracking information to monitor your package's progress.

Can I cancel or change my order?

We process orders quickly to ensure fast shipping. If you need to make changes or cancel your order, please contact us as soon as possible. If your order hasn't been processed yet, we'll do our best to accommodate your request.

What payment methods do you accept?

We accept all major credit and debit cards, along with other secure payment methods available at checkout. Every transaction is protected using secure encryption technology.

Is my payment information secure?

Absolutely. We use industry-standard SSL encryption and trusted payment providers to keep your personal and payment information safe.

What is your return policy?

If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order. Items must be unused, in their original condition, and returned in their original packaging. Please contact our support team before sending any items back.

What should I do if my item arrives damaged or defective?

We're sorry if your order didn't arrive in perfect condition. Please contact us within 7 days of delivery with your order number and photos of the damaged item, and we'll work quickly to provide a replacement or refund.

My package says delivered, but I haven't received it.

Please first check around your delivery location and with neighbors or your local carrier. If you're still unable to locate your package, contact us and we'll gladly assist you.

Why did I receive multiple packages?

If your order contains multiple items, they may be shipped separately from different fulfillment centers. Don't worry—your remaining items are still on their way.

Do your products come with a warranty?

Warranty coverage varies depending on the product. If a warranty applies, it will be listed on the product page. If you have any questions, our support team is happy to help.

How can I contact customer support?

You can reach our customer support team through our Contact Us page or by emailing us directly. We aim to respond to all inquiries within 24–48 business hours.

Will I receive an order confirmation?

Yes! After placing your order, you'll receive a confirmation email with your order details. Once your order ships, we'll send another email with tracking information.

Why should I shop with Metralume?

At Metralume, we're committed to providing carefully selected products, competitive prices, secure checkout, dependable shipping, and responsive customer support. Our goal is to make every shopping experience simple, enjoyable, and trustworthy.

Still have questions?

We're always happy to help. If you can't find the answer you're looking for, please reach out to our customer support team, and we'll get back to you as soon as possible.